الشحن

Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with Cresta Mart. We are committed to delivering your orders safely and conveniently.

1. Delivery Locations

Cresta Mart currently offers delivery to customers within Saudi Arabia, subject to product and delivery availability.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is received.

During weekends, public holidays, promotions, or periods of high order volume, processing may take longer.

3. Delivery Time

Estimated delivery time within Saudi Arabia is generally:

3–7 business days

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

From time to time, Cresta Mart may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Where available, Cash on Delivery (COD) allows customers to pay for their order when it is delivered.

COD availability may depend on the customer's location, product, courier, and other delivery conditions.

6. Order Tracking

When tracking information is available, customers may receive a tracking number or delivery updates through the contact information provided when placing the order.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Phone number

  • Any additional information required by the courier

Cresta Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, cannot be contacted, or provides incorrect delivery information, additional delivery attempts or charges may apply depending on the courier's policy.

9. Delayed or Lost Orders

Although we work with delivery partners to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact Cresta Mart Customer Support with your order number so we can investigate the shipment.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible and provide photographs or video evidence of the package and product.

We will review the matter and assist you according to our return and refund policy.

11. Changes to Shipping Policy

Cresta Mart reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page.

If you have questions regarding shipping or delivery, please contact Cresta Mart Customer Support.

Cresta Mart
Thank you for shopping with us.