Return and Refund Policy

Last updated: August 27, 2026

Thank you for shopping with Cresta Mart. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• The product is returned with its original packaging, accessories, and tags where applicable.

• The product is not damaged due to misuse, improper handling, or normal wear and tear.

• You provide proof of purchase or your order number.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• Photographs of the product packaging if it was damaged during delivery.

After reviewing the case, we may offer a replacement, exchange, or refund as appropriate.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used or opened when hygiene or safety restrictions apply.

• Personalized or customized products.

• Products damaged by the customer.

• Products returned after the applicable return period.

• Items specifically identified as non-returnable on their product page.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, any approved refund will be arranged through the refund method available to us and communicated to the customer.

5. Return Shipping

If the return is due to receiving a wrong, defective, or damaged product, Cresta Mart may cover the applicable return shipping cost.

If the return is requested because the customer changed their mind or ordered the wrong item, the customer may be responsible for the applicable return shipping charges.

6. Exchanges

If you wish to exchange an eligible product, contact us within 7 days of delivery. Exchanges are subject to product availability.

7. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

8. How to Request a Return or Refund

To request a return or refund, contact Cresta Mart Customer Support and provide:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will review your request and provide further instructions.

9. Important Note

Cresta Mart reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy or if there is evidence of misuse, damage, or fraudulent activity.

This policy may be updated from time to time. The latest version published on our website will apply to eligible orders.

Cresta Mart
Your satisfaction is important to us.